Privacy Policy

1. Who We Are

Call2Translate Singapore operating as call2translate.com.sg ("we", "our", "us"), is a Singapore based service provider. We are the data controller of all personal data collected through call2translate.com and call2translate.com.sg and associated channels.

2. What Personal Data We Collect

We collect personal data in the course of providing translation services. The type of data collected depends on whether you are an individual customer or a business customer.

2.1 Individual Customers

When you submit personal documents for translation, you may provide us with sensitive personal information including:

• Full name, date of birth, nationality, and national identification numbers (NRIC, FIN, passport number)
• Family information including names and details of parents, spouses, and children appearing in submitted documents
• Residential addresses and place of birth
• Immigration status information contained in submitted documents
• Academic history, employment history, and professional qualifications
• Contact information: email address, phone number
• Payment information (processed via secure third-party payment gateways; we do not store full card details)

2.2 Business Customers

For business customers, we collect:

• Company name, UEN, and registered address
• Contact person's name, designation, email address, and phone number
• Business documents submitted for translation, which may contain commercially sensitive information
• Billing and payment details

2.3 Website Usage Data

We may collect anonymised or pseudonymised data about how you interact with our website, including pages visited, search queries entered, and device and browser information, for the purpose of improving our services. This is collected via analytics tools and does not identify you personally.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Service delivery: To translate, certify, and return your documents accurately
• Order management: To communicate about your translation request, provide quotes, confirm orders, and issue receipts
• Quality assurance: To review and maintain the quality of our translation work
• Legal compliance: To meet obligations under Singapore law, including PDPA, and to respond to legitimate requests from law enforcement or regulatory authorities
• Service improvement: To improve our website, services, and response processes using anonymised usage data
• Marketing (with consent): To send you information about our services, where you have consented to receive such communications

4. Legal Basis for Processing

We process your personal data under the following bases recognised under the PDPA:

• Contractual necessity: Processing is necessary to provide the translation service you have requested
• Consent: Where you have provided explicit consent, for example for marketing communications
• Legitimate interests: For internal quality review and service improvement purposes, where these do not override your data protection rights
• Legal obligation: Where required by Singapore law

5. Document Handling & Confidentiality

Documents submitted to us for translation are treated with the highest level of confidentiality:

• All translators and staff with access to your documents are bound by non-disclosure agreements
• Documents are accessed only by personnel required to perform the translation service
• Working files are deleted from our active systems within 30 days of delivery, unless you request earlier deletion or we are required to retain them by law
• We do not use your documents or their contents for any purpose other than performing the translation service

6. Data Sharing

We do not sell, rent, or trade your personal data. We may share your data with:

• Translators: Qualified freelance or in-house translators engaged by us, who are bound by NDAs
• Payment processors: Third-party payment gateway providers for processing transactions securely
• Technology providers: Cloud storage and communication service providers used to operate our business, who are subject to data protection obligations
• Legal authorities: Singapore law enforcement, courts, or regulatory bodies where required by law

We do not transfer your personal data to countries outside Singapore except where necessary for service delivery (such as using a translator in another country) and only where adequate data protection safeguards are in place.

7. Data Retention

We retain your personal data and submitted documents for the following periods:

• Active translation files: Deleted within 30 days of delivery
• Order records and correspondence: Retained for 5 years for tax and legal compliance purposes
• Payment records: Retained for 7 years as required under Singapore accounting and tax law
• Marketing preferences: Until you withdraw consent

You may request earlier deletion of your personal data, subject to our legal obligations.

8. Security

We implement reasonable technical and organisational security measures to protect your personal data, including:

• Encrypted transmission of documents (HTTPS/TLS)
• Access controls limiting document access to authorised personnel only
• Secure deletion of completed translation files

However, as stated in our Terms & Conditions, no internet transmission is completely secure. We cannot guarantee the security of data in transit over the internet or any third-party network. By submitting documents to us via the internet, you accept this inherent risk.

9. Your Rights Under PDPA

As a data subject under Singapore's Personal Data Protection Act 2012, you have the right to:

• Access: Request a copy of personal data we hold about you
• Correction: Request that we correct any inaccurate personal data
• Withdrawal of consent: Withdraw consent to the use of your personal data for marketing purposes at any time
• Data portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days as required by PDPA.

10. Cookies

Our website may use essential cookies to ensure proper functionality. Analytics cookies may be used to understand how visitors use the site. You may disable cookies in your browser settings, though this may affect site functionality. We do not use advertising or tracking cookies to profile you for third-party advertising purposes.

11. Children

Our services are not directed at children under 18. However, translation requests often involve documents relating to minor children (such as birth certificates submitted by parents). Personal data of minors contained in submitted documents is handled with the same confidentiality standards as adult data and is not used for any purpose other than the translation service.

12. Overseas Customers

If you are located outside Singapore, you consent to your personal data being processed in Singapore under Singapore's PDPA framework. We make no representation that our privacy practices satisfy the laws of any jurisdiction outside Singapore.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be published at call2translate.com/privacy-policy.html with the updated date. Continued use of our services after a change constitutes acceptance of the revised policy.

14. Contact & Complaints

For any privacy-related queries or to exercise your PDPA rights, contact our Data Protection Officer:

Call2Translate Singapore
call2translate.com
Singapore
Email: [email protected]

If you believe we have not handled your data appropriately, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.